Last Updated: [12/8/2026]

At Bajrang Enterprises, we aim to provide our customers with quality products and a reliable shopping experience. Our return, replacement, and refund policy is outlined below.

1. 7-Day Return / Replacement Policy

Normal Electronic Products and Home Appliances are eligible for a 7-day return or replacement policy.

Customers must raise a return or replacement request within 7 days of receiving the product.

A return or replacement may be accepted in cases where:

• The product was received damaged.
• The wrong product was delivered.
• The product is defective.
• The product does not match the product description.

2. Festival Products – No Return Policy

Festival Products, including Rakhi, seasonal gift items, and other festival-specific products, are non-returnable and non-refundable.

Due to the seasonal nature of these products, returns will generally not be accepted after delivery.

However, if a customer receives a damaged or incorrect product, they may contact our customer support team for assistance.

3. Unboxing Video Requirement

For damaged or incorrect product claims, the customer must provide a clear and continuous unboxing video as proof.

The video should clearly show:

• The condition of the package before opening.
• The shipping label.
• The product packaging.
• The product being removed from the package.
• The condition of the product received.

Without a valid unboxing video, we may not be able to verify and approve a damaged or incorrect product claim.

4. Refunds

Once a return or refund request has been reviewed and approved, the applicable refund will be processed through the original payment method or the applicable payment channel.

The time required for the refund to reflect in the customer’s account may vary depending on the bank or payment service provider.

5. Return Conditions

To be eligible for a return or replacement:

• The product should not be unnecessarily used.
• The product should be returned in its original packaging.
• All applicable accessories and components should be included.
• The product should not have intentional or customer-caused damage.